Ultraprint Support
Need help with Ultraprint? Our team is here to get you printing again.
Self-Service Resources
Contact Support
Email: contact@odooskillz.com
Visit our Help Desk to submit a ticket.
Enterprise Customers
Business and Premium plan subscribers get priority support with faster response times.
Frequently Asked Questions
What are your support hours?
Our standard support is available Monday–Friday, 9:00–18:00 UTC. Business and Premium plan subscribers get priority support with faster response times.
How do I submit a support ticket?
Visit our Help Desk at /helpdesk or email contact@odooskillz.com. Include your Odoo version, Ultraprint Hub version, and a description of the issue.
Do you offer remote assistance?
Yes. For Business and Premium subscribers, we offer scheduled remote sessions to diagnose and fix complex setups.
Where can I find the Ultraprint user guide?
The complete user guide is available at /r/Guide. It covers installation, configuration, and advanced features.
What information should I include in my support request?
Include: Odoo version, Ultraprint add-on version, Hub version, OS version, printer model, and a screenshot of any error messages.
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